DATE: Tuesday, October 20, 2009 | TIME: 2:00–3:00 PM EDT | REGISTER TODAY
Gate counts keep going up, but staff levels are not. Patrons’ technological needs are increasing as many have lost their jobs and access to computers at the same time. Older patrons with little computer experience are finding that many insurance and financial forms need to be completed online. Is your staff ready to serve?
Library employee training budgets aren’t exactly getting fatter either, often forcing staff to just learn on the job or stagnate. And what about new hires? Are they expected to have already learned about your library’s technology as part of their education?
A group of training experts will discuss how ‘training up’ library staff can help stretch and boost the level of technological customer service your library can offer to patrons, and to the library itself. The webcast will also cover Web 2.0 tools and applications that make training sessions, documents and support readily accessible and available on-demand, 24/7. From academe, we’ll hear how one library school program is preparing its students for high touch high tech careers in our public, school, special and academic libraries.
REGISTER FOR THIS FREE WEBCAST TODAY AT
http://www.libraryjournal.com/
polaristrainingup PANELISTS:
Bud Hunt, Instructional Technologist, St. Vrain Valley School District, CO
Kerry McGeath, City Librarian/Deputy Director, Community Services, Southlake Public Library, TX
Claire McInerney, Department Chair, Associate Professor, Library and Information,Science, Rutgers School of Communication and Information, NJ
MODERATOR: Brad Rogers, Director of Implementations, Polaris Library Systems
Can’t make it on October 20? No problem!
LJ webcasts are archived for 12 months after the live event. With your webcast registration,
enjoy the ability to access this event on-demand as often as you’d like.