Strategies for Implementing and Optimizing Self-Service

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DATE Wednesday, September 22, 2010 | TIME 2:00-3:00 PM EDT | REGISTER TODAY

From improving efficiency and service, to gaining acceptance from staff and patrons, to financing a self-service system, find out how three leading libraries made it happen.

Join representatives from three leading libraries who have cost-effectively and successfully implemented self-service in this information-rich roundtable webinar. In today’s tough economy, many libraries rely on self-service to offset significant increases in circulation, severe budget cuts, and staff reductions. Are you prepared to effectively implement self-service in your library? Are you confident that you are realizing maximum value from your self-service investment?

Whether your library uses RFID, automated materials handling, barcodes or Tattle-TapeTM technology, our panel of real-world librarians will discuss how to:

  • Use self-service technology to improve efficiency and service
  • Finance a self-service system despite reduced budgets
  • Ensure confidence and acceptance by library staff and patrons
  • Implement best practices for achieving optimal usage

This is one roundtable you can’t afford to miss! Register to attend and learn how to help your library improve service, enhance efficiency, and prepare for the future.


  • Jody Hungenberg, Library Manager, High Plains Library District, Greeley, CO
  • Nancy L. Korpal, Financial Services Administrator, St. Joseph County Public Library, South Bend, IN
  • Alan Kirk Gray, Assistant Director Operations, Darien Library, Darien, CT
  • John Fitzgerald, Sales Manager, 3M

Moderator: Matthew Bellamy, RFID Marketing Manager, 3M


Can’t make it on September 22? No problem!
Register now and you will get an email reminder from Library Journal post-live event when the webcast is archived and available for on-demand viewing at your convenience!

Scholarly Research and Source Validation in the Age of Google

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SPONSORED BY: Oxford University Press and Library Journal
SCHEDULED EVENT DATE: Tuesday, September 21, 2010– 3:00 PM EDT – 60 minutes

Librarians, scholars, and publishers alike are asking questions about how to manage the increasing amount of unverified content (both good and bad) that is now easily available through our computers. We are all drowning in it. The situation poses a particularly challenging problem in the educational arena, where students and scholars need reliable sources of information. Whether today’s researchers are doing initial research for a book, working on a doctoral dissertation, or an undergraduate term paper, it’s harder and harder to know what sources to consult. Register now to hear our esteemed panel, moderated by Library Journal’s Cheryl LaGuardia discuss this crisis of validation in the Google age, and the new roles that Libraries, Publishers and Scholars play in the culture of information overload.


Casper Grathwohl is Vice President and Online and Reference Publisher at Oxford University Press. In his 13 years at OUP, he has led the transition of Oxford’s renowned dictionary and reference list into one of the leading online academic publishing programs in the world. Most recently he oversaw the build and launch of Oxford Bibliographies Online and Oxford Dictionaries Online. Prior to OUP, Casper worked for both Princeton University Press and Columbia University Press. He currently splits his time between New York and Oxford managing the two online and reference centers of the Press.

Luis F. Rodriguez is the University Librarian at the Nancy Thompson Library of Kean University. Mr. Rodriguez is a past president of the New Jersey Library Association College and University Section/New Jersey Association of College and Research Libraries Chapter and received its Distinguished Service Award in 2007. He currently serves as the legislative representative for the group, as well as the New Jersey Legislative Advocate for the Association of College and Research Libraries.

Margaret King is a Professor of Renaissance History at Brooklyn College and the Graduate Center at CUNY. Her publications include Women of the Renaissance, The Renaissance in Europe and Western Civilization: A Social and Cultural History. King received her BA from Sarah Lawrence College in 1967 and her PhD from Stanford University in 1972. She has taught at Brooklyn College since 1972 and at the Graduate Center since 1987.

Moderator: Cheryl LaGuardia, Research Librarian, Harvard University, Cambridge; author of the e-Views Blog and e-Reviews columns for Library Journal and Editor of Bowkers’ Magazines for Libraries

Can’t make the live webcast? Register now and you will get an email reminder from Library Journal when the webcast is archived and available for on-demand viewing at your convenience!

Making the Difference in Discovery: Why ‘Web-Scale’ Defines True Discovery

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SPONSORED BY: Serials Solutions, and Library Journal
SCHEDULED EVENT DATE: Thursday, September 16, 2010– 2:00 PM EDT – 60 minutes

A Broad Range of Discovery Solutions

Discovery services—with their ability to dramatically increase collection usage, improve user experience, and raise the profile and value of the library—are being examined by libraries worldwide.

Today’s discovery service products offer a range of solutions, and librarians who have conducted a serious evaluation have learned the difference between web-scale discovery, pioneered by the Summon™ service, and the blended systems that include federated search.

In the past year, more than 90 libraries in 16 countries have chosen Summon as their web-scale discovery service —and are enjoying the results. Many of these college and university libraries will welcome a new wave of students by offering them the “wow” of a one-search-box research experience rivaling the open Web.

The Web-Scale Discovery Difference

This webcast focuses on the primary distinction of web-scale discovery: the Unified Search Index that propels sub-second searches, and results that are unbiased—relevance ranked from a myriad of content types and providers in one convenient list. By attending this webcast, you will learn:

  • how web-scale discovery works and
  • why a unified search index is a necessary component for the true discovery that satisfies user expectations and research needs

Featured Speakers

Jonathan Miller, Director of the Olin Library at Rollins College, will discuss how Rollins staff engaged with the new approach of web-scale discovery to realize its potential in working with their library’s existing services

Andrew Nagy, Market Manager, Discovery Services, Serials Solutions, will speak to the power of the Unified Search Index

Andrea Michalek, Director of Technology, Discovery Services, Serials Solutions, will cover the importance and intricacies of relevancy

Mike Buschman, Senior Product Manager, Serials Solutions, will describe the richness of the index content, another differentiator of the Summon service

The event will be moderated by John Law, Vice President, Discovery Services, Serials Solutions

If you are not able to make the live webcast of Making the Difference in Discovery, register now and you will get an email notification from Library Journal after the event when the webcast is archived and available for viewing at your convenience.

Content, Focus and Quality in the Library Discovery Experience

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DATE: Tuesday, September 7, 2010  | TIME: 2:00&#82113:00 PM ET | REGISTER TODAY

Internet search engines provide access to knowledge and information with speed, convenience, and on a mind-bendingly vast scale. What does this mean for libraries that have seen themselves as a first stop for general reference as well as serious research? What does a library have to offer when the search for entertainment, knowledge, and information almost always begins somewhere else?

National Public Radio’s longest serving librarian, Kee Malesky, will lead a panel of librarians who are demonstrating to their communities of users that the library can provide a context, quality, and audience-focused discovery experience that is beyond what the search engines offer. These three very different institutions from across the country will discuss the strategy, technology, local content, and best practices they are developing to deliver a differentiated user experience.

  • Wyoming State Librarian Lesley Boughton will discuss the current state and future of WYLD, a statewide collaborative effort to provide access to the collections and services of every Wyoming library on the “Electronic Frontier.” In particular, she will discuss the Wyoming Places Project – an innovative interface that pulls together a variety of digital assets to highlight the history of more than 2000 Wyoming places.
  • INFOhio Executive Director Terri Fredericka will discuss how INFOhio uses SchoolRooms, a K-12 multimedia online discovery portal developed in collaboration with SirsiDynix to foster interdisciplinary exploration. SchoolRooms is a collection of browseable and searchable virtual rooms that combine, library catalog resources, and a local video collection with an index of educator-selected, standards-based web content.
  • Kansas City Public Library (MO) has harnessed the powerful combination of public relations, community outreach and social media to place its services, expertise and events front and center with the greater Kansas City metro area. Cheptoo Kositany-Buckner, KCPL Executive Director for Operations, will share how community awareness was created and maximized by using emerging technologies that are readily available, and the best practices behind those efforts.

From library director to front-liner, from any library type, webcast attendees will benefit from hearing from these leaders how they put theory into practice with innovative projects and processes that allow their communities to appreciate and demand the services that truly differentiate a library’s discovery experience and information sources.

This 60-minute webcast will include an interactive Q&A with the panel, so come prepared for a lively session. Attendees may also download a certificate for continuing education unit credit from the audience console.


Can’t make it on September 7? No problem!
Register now and you will get an email reminder from Library Journal post-live event when the webcastis archived and available for on-demand viewing at your convenience!

Register Now for Location-Based Services Webcast!

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Check In with Location Based Mobile Services: Foursquare and Libraries

Live Webcast
July 20, 2010
11 a.m. Pacific | 12:00 p.m. Mountain | 1:00 p.m. Central | 2:00 p.m. Eastern

90 minutes

Register at:

People everywhere are “checking in” using Foursquare and other location-based social networks from their mobile phones. This interactive webcast will explore this trend of geo-based mobile/social gaming and its impacts on libraries, information engagement, and learning. Learn about the most popular location based social technologies including Foursquare, Gowalla, and MyTown, and become familiar with their uses and features. Discuss how to most effectively use and leverage location based social networks for libraries to enhance library spaces, services, and collections.  See demonstrations of the technologies themselves to enhance group engagement and hands-on learning.

Learning Outcomes:

  • Gain an introductory and thorough understanding of the popular trend and major tools of location based mobile social technologies and how they impact libraries
  • Become familiar with the functions and features of the most popular location based social networks so as to most effectively leverage them for their libraries.
  • Learn how to use and leverage location based social networks for libraries to enhance library spaces, services, and collections.

Audience: Librarians, staff, administrators, and students from all types of academic and research libraries.

Presenter: Joe Murphy, Science Librarian, Coordinator of Instruction and Technology, Yale University

Free Webcast for ACRL members featuring John Palfrey

CHICAGO – The Association of College and Research Libraries (ACRL) is offering its third annual Springboard Event from 1:00 – 2:30 p.m. CDT on May 5, 2010. The ACRL Springboard Event is a live, interactive Webcast offered free of charge to all ACRL members. The 2010 ACRL Springboard Event will feature John Palfrey, Henry N. Ess III Professor of Law, and vice dean, Library and Information Resources, Harvard Law School, and faculty co-director of the Berkman Center for Internet & Society.

Offered in conjunction with the ALA Office for Intellectual Freedom’s inaugural “Choose Privacy Week,” the 2010 ACRL Springboard Event will examine issues related to privacy in the socially networked environment. Palfrey will consider the concerns related to privacy, how we evaluate the right to privacy and freedom of information, and how librarians can help users understand and navigate their own privacy concerns.

Palfrey is the co-author of “Born Digital: Understanding the First Generation of Digital Natives” (Basic Books, 2008) and “Access Denied: The Practice and Politics of Internet Filtering” (MIT Press, 2008). His research and teaching is focused on Internet law, intellectual property and international law.

There is no registration fee for this member event, but ACRL members should register online by Monday, May 3 to confirm their space in the Webcast.

By providing the Springboard Event free of charge for members, the ACRL Board of Directors is responding to feedback that professional development is one of the most important services that ACRL provides and that members want additional online learning opportunities. The archived recording of the Webcast will be made available on the ACRL Web site shortly after the live event. Questions should be directed to Margot Conahan at or (312) 280-2522.

Webcast Alert!: Reference: The Missing Link in Discovery

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DATE: Tuesday, May 11, 2010 | TIME: 2:00–3:00 PM ET | REGISTER FREE TODAY

Reference has never been in greater demand, as witnessed by the rise in Wikipedia and the prominence of reference results in Google and other search engines. Often students don’t know that reference is what they need. The challenge to library vendors and librarians is to build reference tools and services that bridge the gap between reference librarians’ expertise, the library’s extensive information resources and today’s users.

This lively panel discussion will look at the importance of helping users develop big picture and vocabulary contexts for their research. Without these as a starting point, students are overwhelmed by too much stuff and don’t have the vocabulary to query the professional literature and collections in their library. Addressing this problem is just what reference content, reference librarians and reference service have always been about.

A group of library and reference experts will envision ways to raise the profile of reference as the missing link in information discovery and overall research effectiveness:

  • How can reference content be put under students’ noses so it can be discovered without looking?
  • How can Google’s examples of “personalized search” be replicated by something Credo calls “librarianized search”?
  • What are the essential elements of context that students need so they can make best use of the power of discovery systems?

At Credo we continue to believe that the best things in online reference are yet to be invented and that, in many ways, the right questions have not been asked. Over the past several years we’ve been asking these questions, and what we’ve learned can fill the gap between where users are and the discovery tools and search systems that libraries provide. Credo will demonstrate some of the latest innovations we have developed to address the challenges facing librarians and users today. You just might find it to be the librarian’s answer to Wikipedia!


Can’t make it on May 11? No problem! LJ webcasts are archived for 12 months after the live event. With your webcast registration, enjoy the ability to access this event on-demand as often as you’d like.

Webcast Alert! Understanding the New Discovery Landscape

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“Discovery” is a hot topic these days, as libraries everywhere look for ways to increase collection usage, improve user experience, and raise the profile and value of the library. From OPACs to federated search to discovery layers to web-scale discovery, choices are growing, but so is confusion about the meaning and methodology of discovery. You’ve been to the conference sessions, read the articles and blog posts… are the gray areas just getting grayer?

Build your understanding of this essential area by attending a 60-minute webcast hosted by Library Journal and Serials Solutions that will help you put the right pieces together for your library. Learn the lingo, distinguish between current discovery product offerings, and examine today’s revolution in genuine discovery from Marshall Breeding of Vanderbilt University and editor of Library Technology Guides and the Smart Libraries Newsletter. Breeding has reported on discovery since its humble, often clunky beginnings to the present, training a keen eye on both theory and practical application.

Next, get an on-the-ground perspective on the groundbreaking technology known as web-scale discovery from Helen Livingston, of the University of South Australia, as she describes the impact she’s seeing on the use of her library’s collection and the library’s prestige in the University.

Finally, technology industry veteran Jane Burke of Serials Solutions wraps up the discussion with an exploration of Summon™, the pioneering service that is making true discovery possible.

Marshall Breeding, Director for Innovative Technologies and Research, Jean and Alexander Heard Library, Vanderbilt University

Helen Livingston, Director, Library Services, University of South Australia Libraries

Jane Burke, Senior Vice President, Serials Solutions, the innovators behind the Summon™ web-scale discovery service
Can’t make it on May 6? No problem!

If you are not able to make the live webcast of Understanding the New Discovery Landscape, register now and you will get an email reminder from Library Journal 72 hours post-live event when the webcast is archived and available for on-demand viewing at your convenience.

Webcast Alert! The Power and Pitfalls of RFID

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Radio Frequency Identification (RFID) technology offers a host of benefits to libraries – improved customer service, ergonomics, labor savings, and a more enjoyable experience for both patrons and staff – but only when things are done right.

Our panel will discuss the power as well as the pitfalls of RFID and share their experiences of libraries that discovered the power only after feeling the pain of the pitfalls.

Shai Robkin, Co-author of Radio Frequency Identification Handbook for Librarians
Sloan Sakamoto, Manager, Automated Services, Long Beach Public Library (CA)
Gia Wilhelm, IT Director, Harford County Public Library (MD)

Margaret Hazel, Virtual Branch and Innovative Tech Manager, Eugene Public Library (OR)

Can’t make it on March 16? No problem!
LJ webcasts are archived for 12 months after the live event. With your webcast registration, enjoy the ability to access this event on-demand as often as you’d like.