Call for Chapters: Virtual Reference in Modern Libraries: Innovative Methods for User Interaction

http://www.igi-global.com/publish/call-for-papers/call-details/1194
Call for Chapters: Virtual Reference in Modern Libraries: Innovative Methods for User Interaction
Editors
Sonnet Ireland (University of New Orleans, USA)

Call for Chapters
Proposals Submission Deadline: April 30, 2014
Full Chapters Due: May 30, 2014

Introduction

For release in the Advances in Library and Information Science (ALIS) Book
Series

The *ALIS Book Series* aims to expand the body of library science
literature by covering a wide range of topics affecting the profession and
field at large. The series also seeks to provide readers with an essential
resource for uncovering the latest research in library and information
science management, development, and technologies.

With budget cuts and doubts about the necessity of the roles librarians
play, it may seem as if we haven’t any time to explore new ways to interact
with our users. In fact, the opposite is true. Many librarians are taking
their limitations and turning them into innovations. This surge in
creativity needs to be shared across the profession so that other libraries
and librarians can benefit.

Objective
This book will explore innovative methods for reaching and interacting with
users, especially in terms of virtual reference. The chapters in this book
will focus on various types of virtual reference that libraries have
adopted in recent years. It will also look at ways librarians are
virtually interacting with their users and be written for librarians who
want to learn techniques that can be applied at their own libraries and
enhance their own users’ experiences.

Target Audience
The target audience of this book will be composed of professionals and
researchers working in the field of information and knowledge management in
various aspects of librarianship, e.g., reference, public services,
instruction, and technology. Moreover, the book will provide insights and
support to librarians who wish to develop these skills in their own careers.

Recommended Topics

– Virtual Reference Programs
– Social Media
– SMS Reference
– Chat Reference
– Virtual Information Needs
– Email Reference
– Reference Interactions via Mobile Device

Submission Procedure
Researchers and practitioners are invited to submit on or before *April 30,
2014* a 2-3 page chapter proposal clearly explaining the mission and
concerns of his or her proposed chapter. Submissions should be made through
the link at the bottom of this page. Authors of accepted proposals will be
notified by *May 1, 2014*about the status of their proposals and sent
chapter guidelines. Full chapters are expected to be submitted by *May 30,
2014*. All submitted chapters will be reviewed on a double-blind review
basis. Contributors may also be requested to serve as reviewers for this
project.

Publisher
This book is scheduled to be published by IGI Global (formerly Idea Group
Inc.), publisher of the “Information Science Reference” (formerly Idea
Group Reference), “Medical Information Science Reference,” “Business
Science Reference,” and “Engineering Science Reference” imprints. For
additional information regarding the publisher, please visit
http://www.igi-global.com. This publication is anticipated to be released in 2015.

Important Dates
*April 30, 2014:*Proposal Submission Deadline*May 1, 2014:*Notification of
Acceptance*May 30, 2014:*Full chapter Submission*July 30, 2014:*Review
Results to Authors*August 30, 2014:*Revised Chapter Submission*October 15,
2014:*Submission of Final Chapters

Inquiries
Sonnet Ireland
Head of Federal Documents, Microforms, and Analog Media
Earl K. Long Library
University of New Orleans
Tel.: 504.280.7276 Fax: 504.280.7277
E-mail: sonnet.ireland@yahoo.com

Propose a chapter for this
book
________________________
________________________
Sonnet Ireland
Head of Federal Documents, Microforms, and Analog Media
Business Library Liaison
Earl K. Long Library
University of New Orleans
2000 Lakeshore Drive
New Orleans, LA 70148

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Call for Proposals: Oregon Virtual Reference Summit 2014

Call for Proposals: Oregon Virtual Reference Summit 2014
The Oregon Virtual Reference Summit Planning Committee invites you to
submit proposals for programs at the 2014 Oregon Virtual Reference
Summit
( http://www.answerland.org/2014-oregon-virtual-reference-summit)
which will take place on May 16, 2014 at Seventh Mountain Resort
( http://www.seventhmountain.com/) in Bend, Oregon.
The Summit is Oregon’s annual conference dedicated to reference,
service, and technology. It is a one day conference that strives for a
fun, friendly, inclusive environment with reference focused content
appropriate for all skill levels, library types, and experiences. It is
also an excellent opportunity to meet virtual reference staff from
around the state face to face and exchange ideas. Presenters and
attendees do not need to staff Answerland; all are welcome.
Examples of past programs can be found on Northwest Central
( http://nwcentral.org/) by searching for ‘Oregon Virtual Referenece
Summit
(
http://nwcentral.org/search/node/oregon%20virtual%20reference%20summit)
‘. Proposals may be submitted via a web form located at
http://www.answerland.org/summit/2014/proposals.Programs need to be 60
minutes in length. Presentation formats which include a participatory
element are encouraged.
Proposals will be accepted until February 28, 2014. Notification of
acceptance will be made by March 14, 2014. Presenters will receive free
registration and travel reimbursement up to $200 for individuals
traveling more than 55 miles to the conference.

An ACRL E-Learning Seminar February 15 through March 26, 2010 “Virtual Reference Competencies: Technical, Communications, and Reference Skills and Knowledge (6 week course)”

via LIBREF-L

” *Virtual Reference Competencies: Technical, Communications, and Reference Skills and Knowledge” (6 week course)*

An ACRL E-Learning Seminar – February 15 through March 26, 2010

Registration is now open on the ACRL E-Learning site:  http://www.acrl.org/ala/mgrps/divs/acrl/events/elearning/courses/virtualref.cfm

Course Description:

The technical competencies essential or desirable for virtual reference librarians to acquire or to improve on are the foundation of virtual reference service provision. Virtual reference service is built on a technical infrastructure. The Internet, the World Wide Web, e-mail, Web chat, Instant Messaging, and all the associatedsupportive technology and software are the environment in which virtual reference librarians work. In “Virtual Reference Competencies: Acquire and Improve Technical Skills and Knowledge,” participants will engage in learning activities, supported by readings as well as lecture and discussion to acquire and improve the technical competencies required by effective virtual reference librarians.

“Virtual Reference Competencies: Acquire and Improve Technical Skills and Knowledge” is a primarily asynchronous seminar, allowing participants to work through course material at times convenient to them throughout the three week scheduled course time. Participants may also choose to schedule online chat time with the teacher, as they feel necessary. Specific material and learning activities will be covered during each week of the course. Threaded discussion forums are available for use in learning activities and other course-related conversations.

Learning Outcomes:
By the end of this seminar you will:

* assess and improve your ability to type on a computer keyboard and make use of other related input devices (mouse, trackball, touchpad, etc.)
* assess and improve your work with multiple software applications on a computer with multiple windows, to move appropriately between windows/applications, and to move quickly and mindfully between multiple activities chatting, searching print or electronic sources, etc. (minimal multi-tasking)
* evaluate and add to your detailed functional knowledge of how to access the Internet, use Internet e-mail, connect to Web sites
* increase your detailed functional knowledge of at least one Web browser
* cultivate your awareness of the basic technologies that any given virtual reference service user may or may not be using, have access to, or be limited by
* develop awareness of the chat software specifics for a given system you are going to be using then develop:
o detailed functional knowledge of the specific chat software used by your library or other organization for chat reference
* cultivate awareness of how to connect to and chat through Web-based chat software, Internet messaging, etc.
* add to your awareness of the options for document or information delivery
* practice sending files as attachments in e-mail
* understand when and how to make use of other file transfer options (e.g., Internet messaging, ftp, Web posting)
* develop awareness of common computer file formats for information transfer/document delivery (e.g., .txt, .doc .html .gif .jpg .mpg, .pdf) cultivate detailed functional knowledge of your local e-mail system and its limitations as well as general awareness of the functionality of email software used by others.
* make use of options to download, install, and use toolbars, search engines, plug-ins, and other helpful browser extensions.
* assess your ability to use a document scanner to scan print materials to be faxed and/or saved for transfer to the user (e.g., send as attachments by e-mail, file transfer options)

Audience:
Librarians and Library paraprofessionals who want to assess and improve their technical skills for virtual reference services or for those who are training librarians and library paraprofessionals in technical skills for virtual reference services.

Some basic reference service experience is assumed. Level of instruction is beginners or for those training beginners in providing virtual reference services.

Participants should know how to use e-mail and a current standard Web Browser Firefox, Netscape 7.0, Safari or IE 5.5 or higher is preferred.

Instructor:
Diane Kovacs, Kovacs Consulting http://www.kovacs.com/ <http://www.kovacs.com/aboutus.html>

Course Requirements:
Your participation will require approximately three to five hours per week to:

* Read the online seminar material
* Post to online discussion boards
* Complete online exercises
* Complete a seminar evaluation form

Registration
ACRL member: $135
ALA member: $175
CACUL member: Can$195 (charges will be made in U.S. dollars)
Nonmember: $195
Student: $60

Register Now for Upcoming e-Learning Opportunities from ACRL!

via cjc-l

Keep up to date with upcoming e-Learning opportunities from ACRL via the new RSS feed!  Subscribe today at http://feeds2.feedburner.com/acrl_elearning.

June/July

Virtual Reference Competencies (Multi-week Online Course: June 22 – July 31, 2009)
In this six-week seminar, participants will engage in learning activities, supported by readings as well as lecture and discussion, to acquire and improve the technical competencies required by effective virtual reference librarians. During this course, engage in learning activities supported by readings as well as lecture and discussion, to practice and expand the communications competencies required by effective virtual reference librarians.

For more information, including a link to online registration, please visit the course page located at:

http://www.acrl.org/ala/mgrps/divs/acrl/events/elearning/courses/VirtualReference.cfm

For more information about any of the above courses or webcasts, please contact ACRL Web Services Manager, Jon Stahler, at jstahler@ala.org.

Jon Stahler

Web Services Manager

Association of College and Research Libraries

(312) 280-2511

Register Now for Upcoming e-Learning Opportunities from ACRL!

via ili-l

Registration is now open for the following e-learning opportunities from ACRL.  Stretch your professional budget by registering now for these affordable distance learning courses and events! For more information on each course, including a link to online registration and registration fees, please visit the course page by clicking the course title.  Space is limited, so register now to reserve your seat!

Keep up to date with upcoming e-Learning opportunities from ACRL via the new RSS feed!  Subscribe today at http://feeds2.feedburner.com/acrl_elearning.

May

Design Thinking (Blended Librarianship) (Live Webcast: May 14, 2009)
There is an extensive body of literature on information literacy and the importance of librarian-faculty collaboration in achieving it. The workshop will bring a new perspective on information literacy and collaboration through a conceptual framework the workshop leaders refer to as “Blended Librarianship.”

For more information, including a link to online registration, please visit the course page located at:
http://www.acrl.org/ala/mgrps/divs/acrl/events/elearning/courses/blendedlibrarianship.cfm

Electronic Collection Development (Multi-week Online Course: May 18 – June 6, 2009)
In this hands-on course you will learn to create an academic e-library collection development plan for free and fee-based Web-accessible resources for a patron community of your choice. Students will focus on developing a collection plan for one library patron group of their choice. Patron groups may include: faculty, students, researchers, general public, subject specialists, etc. This collection plan will be developed in five parts. Each part includes lecture, discussion and hands-on activities that will step participants through creating or assessing a collection plan for developing a e-library collection.

For more information, including a link to online registration, please visit the course page located at:

http://www.acrl.org/ala/mgrps/divs/acrl/events/elearning/courses/ecolldev.cfm

Web Design and Construction for Libraries Part 2 (Multi-week Online Course: May 18 – June 13, 2009)
This four-week course builds on the work completed in “Web Design and Construction for Academic Libraries, Part 1.” Participants will learn about advanced CSS design, accessible menus, and re-Javascript and will review multimedia (FLASH, Quicktime etc.), Web-accessible database applications (PHP, MYSQL, ASP etc.), and content management software options.

For more information, including a link to online registration, please visit the course page located at:

http://www.acrl.org/ala/mgrps/divs/acrl/events/elearning/courses/webdesign2.cfm

June/July

Podcasting for Libraries (Live Webcast: June 2, 2009: 2PM Eastern/11AM Pacific)
Podcasting is like an Internet radio show, or a blog with audio.  It uses the power of RSS syndication to automatically deliver new episodes to listeners.  There are millions of podcasts available, covering nearly any topic imaginable.  Any library can produce a podcast using free software and inexpensive hardware.  If you can post to a blog and talk into a microphone, you can create a podcast.  How can your library use podcasting as a tool for teaching, promotion, outreach and programming?

For more information, including a link to online registration, please visit the course page located at:

http://www.acrl.org/ala/mgrps/divs/acrl/events/elearning/courses/podcasting.cfm

Virtual Reference Competencies (Multi-week Online Course: June 22 – July 31, 2009)
In this six-week seminar, participants will engage in learning activities, supported by readings as well as lecture and discussion, to acquire and improve the technical competencies required by effective virtual reference librarians. During this course, engage in learning activities supported by readings as well as lecture and discussion, to practice and expand the communications competencies required by effective virtual reference librarians.

For more information, including a link to online registration, please visit the course page located at:

http://www.acrl.org/ala/mgrps/divs/acrl/events/elearning/courses/VirtualReference.cfm

For more information about any of the above courses or webcasts, please contact ACRL Web Services Manager, Jon Stahler, at jstahler@ala.org.

Register Now for Upcoming ACRL e-Learning Opportunities!

via cjc-l

Registration is now open for the following e-learning opportunities from ACRL.  Stretch your professional budget by registering now for these affordable distance learning courses and events! For more information on each course, including a link to online registration and registration fees, please visit the course page by clicking the course title.  Space is limited, so register now to reserve your seat!

ACRL is excited to announce the introduction of the ACRL e-Learning RSS feed. Stay up to date on affordable professional development opportunities!  Subscribe today at http://feeds2.feedburner.com/acrl_elearning.

Multi-week courses

Electronic Collection Development (May 18 – June 6, 2009)
In this hands-on course you will learn to create an academic e-library collection development plan for free and fee-based Web-accessible resources for a patron community of your choice. Students will focus on developing a collection plan for one library patron group of their choice. Patron groups may include: faculty, students, researchers, general public, subject specialists, etc. This collection plan will be developed in five parts. Each part includes lecture, discussion and hands-on activities that will step participants through creating or assessing a collection plan for developing a e-library collection.

Web Design and Construction for Libraries Part 2 (May 18 – June 13, 2009)
This four-week course builds on the work completed in “Web Design and Construction for Academic Libraries, Part 1.” Participants will learn about advanced CSS design, accessible menus, and re-Javascript and will review multimedia (FLASH, Quicktime etc.), Web-accessible database applications (PHP, MYSQL, ASP etc.), and content management software options.

Virtual Reference Competencies (June 22 – July 31, 2009)
In this six-week seminar, participants will engage in learning activities, supported by readings as well as lecture and discussion, to acquire and improve the technical competencies required by effective virtual reference librarians. During this course, engage in learning activities supported by readings as well as lecture and discussion, to practice and expand the communications competencies required by effective virtual reference librarians.

Live Webcasts

From Encounters to Experiences: Using Design Thinking to Create a User Experience (April 23, 2009: 2PM Eastern/11AM Pacific)
Convenient. Simple. Unexpected. Impressive. The Age of User Experience has forever altered the expectations of American consumers, especially the younger generations that are the academic libraries significant user population. To successfully reach and engage these users academic librarians must master the art of adaptability. Many organizations are learning they must go beyond traditional customer service into the new realm of user experience design. Doing so requires new skills and a willingness to evolve professionally. This webcast will explore how user experience design may help academic librarians to offer their users more than just transactions. Moving from transactions to experiences can enable the library to exceed user expectations. Steven Bell, co-author of Academic Librarianship by Design and lead blogger at Designing Better Libraries, will introduce user experience as a strategy library workers can use to transform routine products and service into memorable experiences that exceed user expectations.

Design Thinking (Blended Librarianship) (May 14, 2009: 2PM Eastern/11AM Pacific)
There is an extensive body of literature on information literacy and the importance of librarian-faculty collaboration in achieving it. The workshop will bring a new perspective on information literacy and collaboration through a conceptual framework the workshop leaders refer to as “Blended Librarianship.”

Podcasting for Libraries (June 2, 2009: 2PM Eastern/11AM Pacific)
Podcasting is like an Internet radio show, or a blog with audio.  It uses the power of RSS syndication to automatically deliver new episodes to listeners.  There are millions of podcasts available, covering nearly any topic imaginable.  Any library can produce a podcast using free software and inexpensive hardware.  If you can post to a blog and talk into a microphone, you can create a podcast.  How can your library use podcasting as a tool for teaching, promotion, outreach and programming?

For more information about any of the above courses or webcasts, please contact ACRL Web Services Manager Jon Stahler at jstahler@ala.org.

QuestionPoint User Group Meeting at the REFolution

via DIG_REF

Reference services are evolving rapidly in response to changing customer demands and new technologies.  Prepare for tomorrow’s challenges at…

*REFolution: Reference Service in a Constantly Changing World
April 6-7, 2009
Holiday Inn, Harrisburg – Hershey *

Kicking off this unique and exciting event is the *Pre-Conference OCLC QuestionPoint User’s Group Meeting*, featuring…

– OCLC Presentation and Demonstration of QuestionPoint software updates and developments
–  OCLC Presentation on 24/7 Reference Cooperative
–  Panel Discussion: Making Connections
–  Roundtable Discussion (with starter topics)

*Register for the full program* *before April 1st to take advantage of extended savings on your hotel stay*! With the full program registration you can participate in the pre-conference activity as well as attending breakout sessions and product demonstrations, including hands-on learning experiences. Join in discussions about your library’s reference service practice and receive feedback from reference service experts. Learn about the many resources and technologies available to reference providers.

Other highlights Include:

– Keynote Address by Marie Radford, Rutgers University SCILS:   *Foreshadowing Reference Futures: Far Out or Forthcoming?*
– Interactive, hands-on *Reference Recess* period to roll up your sleeves and play with the latest products and technologies from our sponsors

For more information, or to register for this event please visit:

http://www.palinet.org/refolution

The REFolution is supported, in part, by
*The Institute of Museum & Library Services*
under the provisions of
*The Library Services and Technology Act **
as administered by the Commonwealth of Pennsylvania*
and by
*HSLC/ACCESS PA*