Trying to figure out the keys to successful customer service?
Come learn how the best in the hospitality business do it.
“Be My Guest: Customer Service from the Best” is a half-day workshop featuring presenter Jennifer Babcock of Trump Entertainment Resorts, who will address what libraries can do to ensure a welcoming and positive library experience for patrons. Participants will take away a variety of customer service models they can apply to their library to enhance the patron’s experience as a guest of the library.
The preconference is sponsored by the Association of Specialized and Cooperative Library Agencies (ASCLA) and held in conjunction with ALA’s Annual Conference in Chicago. The event is scheduled for 9 a.m.-12:30 p.m. Friday, July 10 (exact location TBD).
Advance registration rates, available until May 22, are $90 for ASCLA members, $135 for ALA members, $210 for non-members and $50 for students and retirees.
This is a ticketed event-you DO NOT need to register for Annual Conference in order to attend, but you must purchase a ticket. Librarians, library staff and management from all types of libraries are welcome and encouraged to attend.
Check out the “how to register” entry on the blog:
View the complete list of ASCLA programs and preconferences at the ASCLA
Know someone who might be interested in this program?
Please forward this message to them.
We hope to see you in Chicago!
Liz F. Markel, M.A.
Association of Specialized and Cooperative Library Agencies (ASCLA)
A division of the American Library Association