Top-notch customer service: Learn from the best at ASCLA preconference in Chicago


Trying to figure out the keys to successful customer service?

Come learn how the best in the hospitality business do it.

“Be My Guest: Customer Service from the Best” is a half-day workshop featuring presenter Jennifer Babcock of Trump Entertainment Resorts, who will address what libraries can do to ensure a welcoming and positive library experience for patrons. Participants will take away a variety of customer service models they can apply to their library to enhance the patron’s experience as a guest of the library.

The preconference is sponsored by the Association of Specialized and Cooperative Library Agencies (ASCLA) and held in conjunction with ALA’s Annual Conference in Chicago. The event is scheduled for 9 a.m.-12:30 p.m. Friday, July 10 (exact location TBD).

Advance registration rates, available until May 22, are $90 for ASCLA members, $135 for ALA members, $210 for non-members and $50 for students and retirees.

This is a ticketed event-you DO NOT need to register for Annual Conference in order to attend, but you must purchase a ticket. Librarians, library staff and management from all types of libraries are welcome and encouraged to attend.

Check out the “how to register” entry on the blog:

View the complete list of ASCLA programs and preconferences at the ASCLA

Know someone who might be interested in this program?

Please forward this message to them.
We hope to see you in Chicago!


Liz F. Markel, M.A.
Marketing Specialist
Association of Specialized and Cooperative Library Agencies (ASCLA)
A division of the American Library Association

ALA/RUSA: Illinois and African-American genealogy preconference July 10 in Chicago


Both librarians serving genealogists and those interested in researching their own family history are invited to From Lincoln Logs to Linkin’ Families, a preconference sponsored by the Reference and User Services Association (RUSA) and held in conjunction with ALA’s 2009 Annual Conference in Chicago.

Some of the biggest names in genealogy will be on hand for this one-day event highlighting newly available Illinois-specific genealogy resources as well as resources for African American family history research, including:

–George Morgan of “Genealogy Guys” fame and author of How to Do Everything with Your Genealogy
–Curt Witcher, manager of the Genealogy Center of Allen County (Ind.) Public Library
–Jack Simpson, curator of local and family history at the Newberry Library in Chicago and co-creator of
–Lorreto “Lou” Dennis Szucs, editor of the definitive genealogy tool The Source: A Guidebook to American Genealogy

The workshop will be held Friday, July 10, 9:00 a.m. – 5 p.m. This is a ticketed event-you do not have to attend the ALA Annual Conference to participate, and you do not have to be a librarian…but you do need to register.

Get the scoop on how to register at the RUSA blog:

Don’t delay! Advance registration savings only last until May 22. Advance Registration Prices: RUSA member, $100; ALA member, $145; Non-member, $220; Student, $75

Learn more about RUSA at our website:

Know a colleague or non-librarian friend who might be interested in this event?

Please forward this e-mail to them.

Liz Markel
RUSA Marketing Specialist

Data Movement and Management Forum: Pre-ACRL Program in Seattle

NISO will be holding an educational forum on “Data Movement and Management “on March 11, 2009 in Seattle as a pre-ACRL conference program.

Modern libraries consist of a variety of complicated data systems, many containing a portion of the data needed to address any specific question. Often data needs to be extracted from one system and moved to or compared with information in another. Frequently, these systems don’t communicate well. This in-person conference will explore a number of ongoing data transfer and transformation consensus projects. Whether it is collections or holdings information distributed via ONIX, payment data transferred via CORE, or usage data retrieved via SUSHI, the community is working on strategies and structures to easily transfer data from one system to another. Each of these initiatives will contribute to saving librarians time and eventually money in managing their operations.

Confirmed speakers and topics for the program include:

— Opening Keynote: The Landscape of data Movement and Management in Libraries by Tim Jewell (Director, Information Resources and Scholarly Communication, University of Washington Libraries)

— The Extensible Catalog – Reusing Library Metadata by Jennifer Bowen (Director of Metadata Management, River Campus Libraries)

— CORE: Cost of Reuse Exchange– Combining Cost and Use Data in Libraries by Jeff Aipperspach (Senior Product Manager, Serials Solutions)

— The OAI-ORE Project – What It Is and How People Can Apply It by Michael L. Nelson (Dept of Computer Science, Old Dominion University)

The forum will be held at the South Campus Center at the University of Washington in Seattle.

Early bird registration, which ends on March 2, is $135 for NISO members and $165 for non-members. After March 2 the rate goes up to $165 for members and $200 for non-members. There is a special student rate of $60. For more information and to register, visit the event website (

Webinar of Event Highlights

If you can’t come in person, sign up for the webinar on the same topic to be held on March 18th, from 1-2:30 p.m. (EST). The webinar will provide highlights of the in-person event. The webinar registration fee is $79 for NISO and NASIG members and $99 for non-members. There is a separate international rate and a discounted student rate. Visit the webinar event website ( for details and to register. Attendees of the Seattle forum will automatically be enrolled in the webinar at no additional cost.

Reminder – May 16 deadline to register for ACRL preconferences

Reminder – May 16 deadline to register for ACRL preconferences

ACRL is offering three professional development preconferences in conjunction with the 2008 American Library Association (ALA) Annual Conference in Anaheim, CA. All preconferences will take place on June 27, 2008. This Friday, May 16 is the deadline to register for ACRL preconferences; registration materials are online at (click “ACRL @ Annual”).

Assessment of Academic Library Effectiveness: Using ACRL Standards for Continuous Evaluation” (Friday, June 27, 2008, 8:30 a.m. – 4:30 p.m..): This full-day preconference will introduce the ACRL Standards for Libraries in Higher Education as a framework for assessing all academic libraries.

“Library Instruction 2.0: Building Your Online Instruction Toolkit,” (Friday, June 27, 2008, 8:30 a.m. – 4:30 p.m.): In this preconference, explore the continuum of technologies available for web-based instruction, from proprietary screencasting software to open-source, “2.0” services and technologies. Become introduced to the conceptual and philosophical underpinnings of Web 2.0, and gain practical, hands-on experience applying these principles to your teaching.

“Mindfully Resolving Conflicts: Facilitation for Diversity Issues” (Friday, June 27, 2008, 1:00 – 4:30 p.m.): This experiential workshop combines role play, training vignettes and exercises, and discussion to address issues such as racism and cultural differences. Participants, through mindful listening and inquiry, develop observation, intervention and facilitation skills for working with diverse communities.

Complete details about these preconferences are available online at (click “ACRL @ Annual”

Reinvented Reference 4: Emerging Technologies for Reference Service

Going to the ALA Annual Conference in Anaheim, California?  Make it a point to attend this year’s all new Reinvented Reference preconference! Take note that Advance registration rates for ALA Annual are only available until 5/16/08.

Reinvented Reference 4: Emerging Technologies for Reference Service
Friday, June 27, 8:30 am – 5:00 pm
How can you best use online reference services, instant messaging, texting and other available technologies to provide virtual reference? How can social networking be used to enhance and extend reference services? How do you address privacy issues, administration and staff buy-in, skill set development, and marketing as you work to implement these changing technologies? Come join your colleagues during the ALA Annual Conference to hear from nationally-recognized experts on these topics. Sponsored by OCLC QuestionPoint, Paratext, and RefWorks, a division of ProQuest, this exciting and informative preconference occurs on Friday, June 27, from 8:30am to 5:00 pm. Morning and afternoon refreshments as well as lunch are included in the registration fee.

Speakers: Keynote speaker is Cathy De Rosa, Vice President for the Americas and Global Vice President of Marketing for OCLC, who leads the market research team at OCLC, producer of the report Sharing, Privacy and Trust in our Networked World ( Michelle Jacobs, Emerging Technologies Librarian and Web Coordinator at the UCLA College Library, will talk about texting and Caleb Tucker-Raymond, Oregon Statewide Digital Reference Service Coordinator for the Multnomah County Library, will provide further insight into virtual reference. David Lankes, Director of the Information Institute of Syracuse (IIS), the first ALA Office for Information Technology Policy Fellow, and noted speaker on participatory librarianship, will delve further into the area of social networking as a reference tool.

Tickets: RUSA Member: $190; ALA Member: $240; Non-Member: $315; Student/Retired Member: $105.
Event Code: RU3
(Please note: The prices for the preconference above are updated. Incorrect prices appeared in the printed registration materials).

ACRL invites proposals for 2009 professional development programs

ACRL invites proposals for 2009 professional development programs

ACRL invites proposal submissions for a half-day or full-day professional development programs to be held prior to the 2009 ALA Midwinter Meeting or the 2009 ALA Annual Conference. Submissions will be accepted through April 7, 2008.


Professional development programs should allow participants to develop skills related to a specific topic and should focus on interactive learning using a variety of presentation styles. Programs that offer practical tips and cutting-edge techniques are especially encouraged. Proposals should explicitly outline activities that will be incorporated during the session to enable attendees to achieve the session’s learning outcomes. Programs can either be half-day or full-day sessions.


  • 2009 Midwinter Meeting. ACRL workshops will be held in Denver on Friday, January 23, 2009.
  • 2009 ALA Annual Conference. ACRL preconferences will be held in Chicago on Friday, July 10, 2009.

Proposals should be submitted via the online proposal form:

The deadline for submissions is 5:00 p.m. PST, Monday, April 7, 2008. Proposals must include the following:

  • Complete contact information for all speakers.
  • Presentation title.
  • Presentation description. Outline the main points of the program, its relevance to attendees, and how you would incorporate at least one active learning exercise in your session (approx. 500 words).
  • Short presentation description. (approx. 100 words)
  • Support of ACRL Strategic Plan. Outline how your program would support the ACRL Strategic Plan.
  • At least three learning outcomes and how they will be achieved.
  • Indicate whether program will be held at the 2009 Midwinter Meeting or Annual Conference
  • Indicate whether program has been offered before for ACRL
  • Program length.
  • Maximum number of attendees.

Proposals will be evaluated by the ACRL Professional Development Coordinating Committee for clarity, originality, and timeliness. Selection criteria are online at

Notifications will be issued by June 2008. Visit for complete details. Questions? Contact Margot Conahan at; or call 312-280-2522.

ACRL is a division of the American Library Association (ALA), representing more than 13,000 academic and research librarians and interested individuals. ACRL is the only individual membership organization in North America that develops programs, products and services to meet the unique needs of academic and research librarians. Its initiatives enable the higher education community to understand the role that academic libraries play in the teaching, learning and research environments.

ASCLA hosts workshop and dinner in Anaheim

The Association of Specialized and Cooperative Library Agencies (ASCLA) is offering a one-day preconference, “Sustainability Means Never having to Stay the Same,” on Friday, June 27, 2008, during the ALA Annual Conference in Anaheim (Calif.).

Sustaining the digital collaborative is a multi-faceted issue. As the collaborative matures, it needs to address such issues as the maintenance and preservation of the digital collections, the financial viability of the collaborative, growth and maturing of the collaborative and other related organizational issues.

Through plenary and panel sessions this program will address sustainability issues from the perspective of those who manage collaborative digitization programs and those who are members of these collaboratives.

Advanced registration is $60 for ALA student and retired members, $118 for ASCLA members, $118 for ALA members and $150 for non-ALA members. Onsite registration is $100 for ALA student and retired members, $155 for ASCLA members, $155 for ALA members and $190 for non-ALA members.

Registration code is #SL1
ASCLA is also hosting a dinner on Sunday, June 30, 2008, 6:30-8:30 p.m., at the Tivoli Gardens Restaurant in the Clarion Hotel Anaheim Resort, during ALA Annual Conference.

It is an opportunity to spend an evening visiting with colleagues and meet new people, over a relaxed, enjoyable dinner.

Tickets are $35 per person. Parking is available for $4.
Registration code is #SL2

Tickets for the preconference and/or dinner can be purchased in advance when registering for ALA Annual Conference, or to add it to an existing registration call ALA member and customer service at 1 (800) 545-2433, press option #5 and add the registration event code (SL1 for the preconference and/or SL2 for the dinner) to your existing registration.

Or you can register for the preconference and/or dinner only, and not the conference.

For more information on how to register, vist:

Brought to you by the Association of Specialized and Cooperative Library Agencies (