ALCTS webinar: Assessment Strategies for Cataloging Managers
Date: November 20, 2013
All webinars are one hour in length and begin at 11am Pacific, noon
Mountain, 1pm Central, and 2pm Eastern time.
Description: Qualitative assessment activities, when conducted regularly
and methodically, can help managers and administrators understand the
impact and value of the work that we do for our customers. Are we meeting
our customers’ needs? Are there services that we could provide but
currently do not? What are our customers’ priorities? Are we responsive to
their questions and issues? Are we working as effectively as we can? This
webinar will explore the use of customer service surveys, focus groups,
quality initiatives, benchmarking, and other methods to evaluate and assess
the work that we do.
Learning outcomes: Participants will learn about a variety of assessment
techniques that they can apply in their own libraries.
Who should attend? Catalogers, Cataloging Managers, and Administrators who
are interested in developing an assessment plan for cataloging.
Presenter: Rebecca L. Mugridge is Associate Director for Technical Services
and Library Systems at the University at Albany, SUNY. She has held prior
positions at the Pennsylvania State University, Yale University, Robert
Morris University, and the University of Pittsburgh. Ms. Mugridge has a BA
in history from Penn State, an MLS from the University of Pittsburgh, and
an MBA from Robert Morris University. Her current research interests
include technical services assessment and demonstrating the impact of
technical services activities on the college, university, and community of
Registration Fees: ALCTS Member $43 ; Non-member $59 ; Group rate
(members/non-members) $99/$129 ; International $43
For additional information and access to registrations links, please go to
the following website:
ALCTS webinars are recorded and registrants receive a link to the recording
shortly following the live event.
For questions about registration, contact ALA Registration by calling
1-800-545-2433 and press 5 or email email@example.com . For
all other questions or comments related to the webinars, contact Julie
Reese, ALCTS Events Manager at 1-800-545-2433, ext. 5034 or firstname.lastname@example.org.
Posted on behalf of the ALCTS Continuing Education Committee.