19th Annual Reference Research Forum at ALA 2013

The 19th Annual Reference Research Forum will take place on Saturday, June 29th from 1:00 – 2:30, McCormick Place Convention Center, room S404bc
Please join us to hear the following speakers discuss three different topics related to reference:
Research Guides Usability Study, by Angela Pashia, Instructional Services Outreach Librarian, University of West Georgia
Two Birds, One Stone: Using a Mixed Methods Approach to Measure Service Process and Identify Usability Pain Points in Virtual Reference, by Christine Tobias, User Experience and Reference Librarian, Michigan State University Libraries
Query Clarification in Chat Reference: A Visual Transcript Analysis, by Alexa Pearce, Librarian for Journalism, Media, Culture & Communication, New York University Libraries
In addition, you will find the 2013 Reference Research Review, compiled by the RUSA Research and Statistics Committee, here:
http://connect.ala.org/node/207609

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