Online Lifelines webinar SCRLC series

Greetings —

Seats are still available for the next webinar in SCRLC’s
series on library
support for distance learners, but time is running out!
Online Lifelines:
Virtual Communications & Reference for Distance
Learners will take place on
2:00-4:00 pm EST, Thursday, December 13, 2012.
Through virtual reference
services such as chat, email, and text, today’s
reference librarians are
vital lifelines in the educational mission. Virginia
Cole and Nancy Skipper
(both of Cornell University) will share best practices
and tips from their
years of experience in supporting remote library users.
The deadline for
registrations is this Friday, Dec. 7. Complete details and
information appear at

Although virtual
reference is a convenience for some distance learners, it
is a necessity for
many, especially distance education students who may be
anywhere in the
country, or even the world. These library users often don’t
have the option
of stopping by a reference desk, and might not want to call
for various
reasons. For many, their first instinct is to go online for
help. This session will examine the issues surrounding planning, developing,
assessing online reference services. We’ll focus on chat reference, but
discuss email and text reference, and the oldest (and nowadays
overlooked form of remote reference), the telephone.

training is funded in part by Federal Library Services and Technology
(LSTA) funds, awarded to the New York State Library by the Federal
of Museum and Library Services (IMLS).

Please help us to spread the word
about this session to colleagues and
co-workers who may be interested.
Information about all SCRLC workshops and
events is available on our website