Posts Tagged webinar

New webinar from TLA on improving services to library patrons

November 10, 2009 at 2:48 pm · Filed under Uncategorized ·Tagged , , ,

via email

Cultivating Loyal Library Customers
by Delivering Meaningful and Memorable Service!
December 7, 2009                   2pm to 3pm Central Time

This introductory customer service class is recommended for any staff member who interacts with customers (patrons) on a regular basis. The webinar deals specifically with attitudes and actions for cultivating customer loyalty with both internal and external customers at the library. The presenter will offer specific tools and techniques to help cultivate loyal library customers, and make the patron experience meaningful and memorable.

Presenter Steve Wishnack is the founder and President of Think & Do, providing consultation, seminars and workshops that help organizations cultivate customer relationships. www.thinkanddo.us. Steve has written articles on Customer Service for The Massachusetts Municipal Association, and authored the chapter on Customer Service in Clinical Trials, for A Guide to Patient Recruitment and Retention, published by Thomson, in April, 2004. In addition to speaking at numerous organizational conferences and client events, Steve has been a guest speaker for The International Customer Service Association (ICSA) and for several libraries in Texas.

Steve holds both BA and MS degrees in Education from Brooklyn College, Brooklyn, NY.  He now resides in Andover, Massachusetts.

Registration: $45 for TLA members, $55 for non-members.
Special Group Rate! $35 per person for groups of 5 or more – contact CE Specialist Ted Wanner for details (tedw@txla.org)

Instructions for logging into the webinar will be sent to all registrants prior to the event. CE credit will be available.

Register at this link: CE WEBINAR REGISTRATION (or visit www.txla.org/ce)

Ted Wanner, CE Specialist, Texas Library Association – tedw@txla.org or 800-580-2852

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Encore Webinar Series: Integration of Local Library Content and Metadata in Encore

November 9, 2009 at 9:26 pm · Filed under Uncategorized ·Tagged , , , , ,

via email

Encore Webinar Series

Dear Innovative Customer:

Innovative Interfaces is pleased to announce the second in its series of free webinars that explore key issues of library technology in the context of Innovative’s discovery services platform. The Encore Webinar Series continues with Integration of Local Library Content and Metadata in Encore, a 45-minute presentation that you can attend either on November 17 or November 18, 2009.

Integration of Local Library Content and Metadata in Encore

Today’s libraries must provide a search tool that is as easy to use as a search engine, while offering the special opportunities for discovery only a library can provide. Encore makes the most of local content and metadata resulting in a richer discovery experience and greater library visibility. Encore’s new Explore Related Searches feature brings in authority data from your Millennium system to suggest additional avenues of discovery users might otherwise overlook. In addition, libraries are harvesting OAI-compliant data and other metadata from archives into Encore to highlight their special collections—and enable community tagging of this material. The rich metadata created by librarians, plus the content they have digitized or created, becomes a dynamic part of a modern discovery environment. Please join us for Integration of Local Library Content and Metadata in Encore.

Two Sessions to Choose From

Tuesday November 17, 2009
4pm PDT (GMT -7:00)
Duration: 45 minutes (includes Q&A)
** OR **

Wednesday, November 18, 2009
8am PDT (GMT -7:00)
Duration: 45 minutes (includes Q&A)

Once the host approves your request, you will receive a confirmation email with instructions for joining the meeting. We recommend joining the meeting 10 minutes early to make sure you can see and hear what you need to.

 

Presenters

The webinar’s presenters are closely involved with the evolution of the Encore Discovery product and Encore customers: Betsy Graham, Vice President, Product Management, and Rice Majors, Product Manager for Encore.

What to Expect

This webinar will provide a look at specific Encore functions:

 

  • Local authority data leveraged for Explore Related Searches feature
  • Integration of licensing data from the Innovative ERM
  • Integration of content such as images
  • Leveraging circulation data and collection development data to suggest Best Bets
  • Real time limit-to-available facet based on circulation status
  • Course reserves access through faceted search
  • Library programs accessible in context of discovery
  • “Did You Mean?” feature powered by the library’s bibliographic data

In short, Encore’s integration with the library’s local data is stronger than any other option. And we want to show you how.

** Special Offer **

WIN!!

All attendees of the webinar will be entered into a raffle to win a Flip video recorder. Two winners will be selected at random and will be notified within a week of the event.

 

***Please Note***

This will be a VoIP session, meaning that the audio stream will come through your computer rather than the telephone. After you join the meeting, the webinar software will guide you through the Audio Setup Wizard to establish the connection. Please make sure your computer is suitable for this application (browser settings, sound card/speakers, sound settings, etc.). Again, we recommend joining the meeting 10 minutes early to make sure you can see and hear what you need to. During the webinar the chat feature will be enabled for you to ask questions. Simply click on the talk-bubble icon on the toolbar at the bottom-right of your screen.

If you want to attend Integration of Local Library Content and Metadata in Encore, please register now. For more on Encore or the Encore Webinar Series please write info@encoreforlibraries.com. And remember, this webinar is presented free of charge.

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Webcast Alert! Moving Foward: Engaging the 21st Century Learner

November 3, 2009 at 5:18 pm · Filed under Uncategorized ·Tagged , , ,

DATE: Tuesday, November 17, 2009 | TIME: 12:30–1:30 PM EDT | REGISTER TODAY

Are schools engaging today’s digital learner and empowering them with the skills and knowledge demanded by universities and employers in a global economy? As a library professional and educator, your interaction with the 21st century learner may hold the key to each student’s success in an increasingly competitive world.

Join moderator Michelle Begora, Program Director at Follett Software Company and a panel of library experts to find out:

* What new skill sets are important to move the librarian role forward.
* How new library technology is re-engaging digital learners.
* Why librarians are ‘information managers’ who help students become competitive and competent in today’s world.
* How librarians can improve student achievement by increasing the library-classroom connection.
* How to integrate social networking to bring students back to the library.

Who Will Benefit: Librarians, library media specialists, administrators, technology professionals and other district stakeholders and school-based administrators who help set the foundation for achievement.
During the web seminar, attendees may submit questions to the speakers via chat mode for discussion during the Q&A period following the presentations.

Following the live webcast, registrants can access a rich media recording of the webcast. Space is limited. Please register today – you’ll receive a confirmation and link to test your computer for compatibility.
REGISTER FOR THIS FREE WEBCAST TODAY AT WWW.SLJ.COM/21STCENTURYLEARNER

PANELISTS
Connie Dopierala, Media Services & Special Projects, Charleston County School District (SC)
Buffy Hamilton, School Library Media Specialist, Creekview High School (GA)
Connie Williams, Librarian, Petaluma City School District (CA)
Jeanne Ziemba, Media Specialist, St Lucie Schools (FL)

MODERATOR: Michelle Begora, Program Director, Follett Software Company
Can’t make it on November 17? No problem!
SLJ webcasts are archived for 12 months after the live event. With your webcast registration,
enjoy the ability to access this event on-demand as often as you’d like.

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Robert Walton to speak on future of academic libraries

October 8, 2009 at 8:43 pm · Filed under Uncategorized ·Tagged , , ,

via email

Just a reminder, seats are still available in the October sessions of the new “Strategic Initiatives” webinar series. These free 45-minute webinars are extensions of articles in the Texas Library Journal – the articles are also available on the TLA CE page (where, conveniently, you can also register to attend the webinars: www.txla.org/ce).

Oct. 27, 2:00pm – Robert Walton, CEO of the Claremont University Consortium, will discuss the future of academic libraries and the role of communication in facing the challenges to come along with a panel of Texas library directors: Fred Heath of the University of Texas at Austin, Gilliam McCombs of Southern Methodist University, and Tracey Mendoza of Northeast Lakeview College in San Antonio.

For more info, please visit www.txla.org/ce

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Free Webinar next week

September 23, 2009 at 4:50 pm · Filed under Uncategorized ·Tagged , ,

via email

Title: George and Joan on Taking Your Ideas to the Next Level

Date and time: September 29, 2009, 12 pm – 1:00 pm PDT

This webinar will last approximately one hour. There is no charge for this webinar.  Pre-registration is not required.

For more information and to participate in the September 29 webinar, go to http://infopeople.org/training/webcasts/webcast_data/328/index.html

You have a terrific idea for improving your library’s service. You excitedly share this fantastic new idea, only to have your enthusiasm deflated by picky questions, managerial indifference, or passive/aggressive resistance from your colleagues.

No matter how good your ideas are, if you don’t present them in a way that can be discussed and understood by the people who can make them happen, they won’t be implemented. You’ll be left frustrated. And your community will never experience that terrific new service.

This webinar will describe techniques that prepare library staff members at any level to present new ideas effectively. Participants will learn how to:

· Demonstrate how your idea fits in with other organizational goals and practices;

· Improve your empathetic skills, “think with someone else’s brain,” and anticipate how ideas will be received;

· Identify the people who can assist you in carrying your ideas to reality;

· Face resistance squarely and overcome objections;

· Improve presentation skills so that a good idea won’t be lost in a substandard delivery.

This webinar will be of interest to any members of the library community who wish to see their ideas move forward. The tips and techniques covered here will also be useful to those who need to coach others in how to present their ideas more effectively. Participation by past and prospective Eureka! Leadership Institute participants is strongly recommended.

Speakers: Joan Frye Williams and George Needham.

Joan Frye Williams – For more than 25 years Joan Frye Williams (joan@jfwilliams.com) has been a successful librarian, consultant, vendor, planner, trainer, evaluator and user of library services, with a special emphasis on innovation, technology and emerging library trends. She is the president of her own library and information technology consulting firm.  Joan is best known as an acute–and sometimes irreverent–observer of trends in what she calls “the cultural anthropology of libraries.” She is a nationally recognized library futurist and designer of innovative library services.

George Needham – Before joining OCLC in 1999, George was State Librarian of Michigan. From 1993 to 1996, he was Executive Director of the Public Library Association, a division of the American Library Association. >From 1990 to 1993, he was Director of Member Services of the Ohio Library Association. From 1984 to 1989, he served as Library Director of Fairfield County District Library in Lancaster, Ohio. From 1977 to 1984, he held various posts at the Charleston County Library in Charleston, South Carolina.

If you are unable to attend the live event, you can access the archived version the day following the webinar.  Check our archive listing at:

http://www.infopeople.org/training/webcasts/list/archived

Webinar: George and Joan on Taking Your Ideas to the Next Level

Date: September 29, 2009

Time: 12pm – 1:00 pm PDT

Speakers: Joan Frye Williams and George Needham

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Booklist launches free webinar series

September 10, 2009 at 6:47 pm · Filed under Uncategorized ·Tagged , ,

via ALA

CHICAGO—Booklist is launching a free webinar series on Sept. 22, building on previous popular Booklist Online webinars.

The first in the new series, “The Scoop on Series Nonfiction: Best Uses, Best Practices, and Best New Titles for Fall,” will be useful to anyone involved in engaging reluctant readers, promoting reading success and keeping the library relevant in this era of accountability. Booklist youth editors will moderate as four top series nonfiction publishers—Lerner Publications, ABDO Publishing Company, Norwood House Press and Cherry Lake Publishing—share their expertise and introduce a selection of their fall titles. Webinar participants will also get a sneak peek at Booklist’s Oct. 1 Series Nonfiction Spotlight, including a focus on a new trend: series nonfiction for early primary children. You can sign up here or through Booklist Online.

Other topics will be announced throughout the fall; updates will be available on the Booklist Online webinars page.

Booklist is the book review magazine of the American Library Association, considered an essential collection development and readers advisory tool by thousands of librarians for more than 100 years. Booklist Online includes more than 125,000 reviews as well as a free Web site and blogs offering the latest news and views on books and media.

Book Links (a quarterly Booklist supplement) offers literature-based resources for the curriculum and has helped librarians, teachers, and parents connect children with high-quality books for nearly 20 years. This practical, easy-to-use publication with thematic bibliographies, author features, and articles that tie books to national education standards is a one-stop resource for librarians and teachers who want all the teaching sources on a subject at their fingertips.

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Webinar: Defining Web-Scale Discovery: The Promise of a Unified Search Index for Libraries

August 13, 2009 at 6:53 pm · Filed under Uncategorized ·Tagged ,

via The Distant Librarian

Please Join Us for Part 3 of Library Journal’s “Returning the Researcher to the Library” Webcast Series

“Why can’t I search the library the way Google searches the Web?”

Librarians have been fielding that question for more than a decade as popular general search engines have set new expectations for service, searching and responsiveness. The complexity of multiple formats and the sheer scale of library collections have proven formidable barriers to simple, speedy, single search box interfaces. However, a new technology called a unified search index—the core of the groundbreaker Summon™ web-scale discovery service—offers the promise of answering that question with “You can.”

Join us for an insightful panel discussion that explores the emerging framework of web-scale discovery and what distinguishes the unified search index from existing library technologies. Expert panelists Marshall Breeding and Eric Lease Morgan will define the unified search index, as well as web-scale discovery – both their mechanics and their impact on library users. This intriguing discussion will examine the library’s new ally in taking back its role as the starting point for research and exposing the expanse of its content riches.
PANELISTS
Marshall Breeding, Director for Innovative Technologies and Research for the Jean and Alexander Heard Library at Vanderbilt University
Eric Lease Morgan, Head of the Digital Access and Information Architecture Department, University Libraries of Notre Dame
MODERATOR
Andrew Nagy, Senior Discovery Services Engineer, Serials Solutions

To view on demand Part 1 and Part 2 of Returning the Researcher to the Library Series, register here:

* PART 1: Understanding the Next Gen User  http://www.libraryjournal.com/webcastsDetail/2140374033.html
* PART 2: Building ROI through Discovery http://www.libraryjournal.com/webcastsDetail/2140391674.html

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NISO August Webinar: E-Books: A Rapidly Evolving Marketplace

July 31, 2009 at 9:09 pm · Filed under Uncategorized ·Tagged ,

NISO’s August webinar will be held on Wednesday, August 12, 2009 from 1:00 – 2:30 p.m. (Eastern Time) on the topic of E-Books: A Rapidly Evolving Marketplace.

While e-books have been slow to garner wide adoption, the past few years has seen greatly expanded interest and use of e-books. New models and applications are growing exponentially. This webinar will explore several key aspects of the e-book community: sales and licensing models for libraries, and developments with e-book file formats. Building on the free NISO/BISG forum (see: http://www.niso.org/news/events/2009/ala09/bisg) held at the American Library Association Annual Meeting in Chicago, this webinar will focus on the business applications of creating, selling, and using e-books.

Topics and speakers are:

– Creation, Formatting, and Distribution Options for E-books
Tino Fleischer, Atypon Systems, Inc.

– Business Models and Approaches for Selling E-books
Anne Orens, Independent Consultant

– E-books in the Library: Successfully Reaching the End User
Sue Polanka, Head, Reference and Instruction, Paul Laurence Dunbar Library, Wright State University

For more information and to register, visit the event webpage (http://www.niso.org/news/events/2009/ebooks09). Registration is per site (access for one computer) and includes access to the online recorded archive of the webinar. NISO and NASIG members receive a discounted member rate. A student discount is also available. Can’t make it on the 12th? Register and gain access to the recorded archive for one year.

This webinar is sponsored by Swets.

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Upcoming Infopeople webinar: Introduction toDrupal for Libraries

July 31, 2009 at 8:58 pm · Filed under Uncategorized ·Tagged , ,

Title:  An Introduction to Drupal for Libraries

Date and time: Aug 28, 2009, 12 pm – 1:00 pm PDT

This webinar will last approximately one hour. There is no charge for  this webinar.  Pre-registration is not required.

For more information and to participate in the Aug 28 webinar, go to http://infopeople.org/training/webcasts/webcast_data/342/index.html

Looking for a better way to manage your web site content?  Want more advanced functionality and/or social networking features?  Drupal is  an award-winning, open source content management system being used by  major corporations worldwide and is now being widely adopted by the  library community.  Learn more about the pros and cons of Drupal and how libraries are using it to make their web presences more effective and efficient.  Discover library-specific add-ons (modules) that can  make your new Drupal site even more extensible.

After viewing this webinar, attendees will be able to:

  • Explain Drupal to other staff members
  • Identify various pros and cons for using Drupal in a library setting
  • Be familiar with library-specific contributed modules for Drupal
  • Identify features that are native to a core Drupal installation

Join us for this introductory webinar on a new application for  managing your library?s website content.

Speaker:  Laura Solomon, MCIW, is the Library Services Manager for the Ohio Public Library Information Network and the former Web Applications Supervisor for the Cleveland Public Library. She has been doing web development and design for over ten years, in both public libraries and as an independent consultant. She also authored a statewide web site usability study in 2004 that evaluated the site of every public library in Ohio. She specializes in developing with Drupal, as well as in web code and accessibility standards. As a former children’s librarian, she enjoys bringing the “fun of technology” to audiences and in giving libraries the tools they need to better serve the virtual customer.

If you are unable to attend the live event, you can access the archived version the day following the webinar.  Check our archive listing at: http://www.infopeople.org/training/webcasts/list/archived

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Please Sign Up for the Upcoming Webinar on the Broadband Technology Opportunities Program (BTOP)

July 31, 2009 at 8:32 pm · Filed under Uncategorized ·Tagged , , ,

via email

Nuts and Bolts – Broadband Grant Application Assistance

More Info
Space is limited.
Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/209710386

DUNS numbers, CCR numbers, project budgets, deadlines…as we approach the Broadband Technology Opportunities Program (BTOP) filing deadline of August 14, 2009, do you know everything you need to know to file a successful application? Join EdTech Strategies president Linda Schatz for a discussion of details, opportunities and potential pitfalls in the Public Computer Centers and Sustainable Adoption Programs for the library community. Come with questions or email your questions to librarystimulus@ala.org before the webinar – we will have a lengthy Q and A session with a panel of experts after brief remarks from  Ms. Schatz.

Title: Nuts and Bolts – Application Assistance

Date: Wednesday, August 5, 2009
Time: 1:00 PM – 2:00 PM EDT
After registering you will receive a confirmation email containing information about joining the Webinar.

Can’t make the Webinar?  It will be archived at www.ala.org/knowyourstimulus.

System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista
Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer

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