Strategies for Implementing and Optimizing Self-Service

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DATE Wednesday, September 22, 2010 | TIME 2:00-3:00 PM EDT | REGISTER TODAY

From improving efficiency and service, to gaining acceptance from staff and patrons, to financing a self-service system, find out how three leading libraries made it happen.

Join representatives from three leading libraries who have cost-effectively and successfully implemented self-service in this information-rich roundtable webinar. In today’s tough economy, many libraries rely on self-service to offset significant increases in circulation, severe budget cuts, and staff reductions. Are you prepared to effectively implement self-service in your library? Are you confident that you are realizing maximum value from your self-service investment?

Whether your library uses RFID, automated materials handling, barcodes or Tattle-TapeTM technology, our panel of real-world librarians will discuss how to:

  • Use self-service technology to improve efficiency and service
  • Finance a self-service system despite reduced budgets
  • Ensure confidence and acceptance by library staff and patrons
  • Implement best practices for achieving optimal usage

This is one roundtable you can’t afford to miss! Register to attend and learn how to help your library improve service, enhance efficiency, and prepare for the future.

Speakers:

  • Jody Hungenberg, Library Manager, High Plains Library District, Greeley, CO
  • Nancy L. Korpal, Financial Services Administrator, St. Joseph County Public Library, South Bend, IN
  • Alan Kirk Gray, Assistant Director Operations, Darien Library, Darien, CT
  • John Fitzgerald, Sales Manager, 3M

Moderator: Matthew Bellamy, RFID Marketing Manager, 3M

REGISTER FOR THIS FREE WEBCAST TODAY AT www.LibraryJournal.com/selfservice

Can’t make it on September 22? No problem!
Register now and you will get an email reminder from Library Journal post-live event when the webcast is archived and available for on-demand viewing at your convenience!

Scholarly Research and Source Validation in the Age of Google

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www.libraryjournal.com/OUPOnline2010

SPONSORED BY: Oxford University Press and Library Journal
SCHEDULED EVENT DATE: Tuesday, September 21, 2010– 3:00 PM EDT – 60 minutes

Librarians, scholars, and publishers alike are asking questions about how to manage the increasing amount of unverified content (both good and bad) that is now easily available through our computers. We are all drowning in it. The situation poses a particularly challenging problem in the educational arena, where students and scholars need reliable sources of information. Whether today’s researchers are doing initial research for a book, working on a doctoral dissertation, or an undergraduate term paper, it’s harder and harder to know what sources to consult. Register now to hear our esteemed panel, moderated by Library Journal’s Cheryl LaGuardia discuss this crisis of validation in the Google age, and the new roles that Libraries, Publishers and Scholars play in the culture of information overload.

Speakers:

Casper Grathwohl is Vice President and Online and Reference Publisher at Oxford University Press. In his 13 years at OUP, he has led the transition of Oxford’s renowned dictionary and reference list into one of the leading online academic publishing programs in the world. Most recently he oversaw the build and launch of Oxford Bibliographies Online and Oxford Dictionaries Online. Prior to OUP, Casper worked for both Princeton University Press and Columbia University Press. He currently splits his time between New York and Oxford managing the two online and reference centers of the Press.

Luis F. Rodriguez is the University Librarian at the Nancy Thompson Library of Kean University. Mr. Rodriguez is a past president of the New Jersey Library Association College and University Section/New Jersey Association of College and Research Libraries Chapter and received its Distinguished Service Award in 2007. He currently serves as the legislative representative for the group, as well as the New Jersey Legislative Advocate for the Association of College and Research Libraries.

Margaret King is a Professor of Renaissance History at Brooklyn College and the Graduate Center at CUNY. Her publications include Women of the Renaissance, The Renaissance in Europe and Western Civilization: A Social and Cultural History. King received her BA from Sarah Lawrence College in 1967 and her PhD from Stanford University in 1972. She has taught at Brooklyn College since 1972 and at the Graduate Center since 1987.

Moderator: Cheryl LaGuardia, Research Librarian, Harvard University, Cambridge; author of the e-Views Blog and e-Reviews columns for Library Journal and Editor of Bowkers’ Magazines for Libraries

Can’t make the live webcast? Register now and you will get an email reminder from Library Journal when the webcast is archived and available for on-demand viewing at your convenience!

Webcast Alert! The Future of the Library – How the Library Ecosystem is Evolving to Support 21st Century Information Demands

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DATE: Wednesday, November 18, 2009 | TIME: Noon–1:00 PM EST | REGISTER TODAY
Libraries are continuing to evolve and are using new technologies to expand their presence as virtual knowledge centers for information sharing communities. Patrons conducting research remotely are increasingly using mobile devices and accessing resources in multiple languages.

Librarians as 21st century knowledge technologists as well as electronic information experts need to offer easily accessible library-specific solutions tailored to the unique data and information needs of their users. Technology solution providers are working with publishers and are moving towards more sharing of data, interoperability standards and electronic workflow required to meet these needs.

Listen to three industry notables share their view of how the industry is responding and changing to meet these evolving needs of the library ecosystem using today’s emerging technologies to meet the needs of patrons today and for the future.

REGISTER FOR THIS FREE WEBCAST TODAY AT www.libraryjournal.com/futureofthelibrary
PANELISTS
Peter McCracken, Co-Founder & Director of Content and Business Development, Shipindex.org
Rob Mercer, General Manager, Serials Solutions
Andrew Pace, Executive Director, Networked Library Services, OCLC
Can’t make it on November 18? No problem!
LJ webcasts are archived for 12 months after the live event. With your webcast registration, enjoy the ability to access this event on-demand as often as you’d like.

Webcast Alert!: Aquiring Scholarly Content: Putting Rankings and Reviews to Work for You

DATE: Thursday, October 29, 2009 | TIME: 12:00–1:00 PM EDT | REGISTER TODAY

You know that selecting highly ranked scholarly content ensures high quality, current information for your institution. But what do you need to know about some of the most widely used rating and ranking systems to put them to work for you?

Join Ovid, the leading aggregator of current, trusted scientific and medical content for an informative webinar that takes a closer look at two leading systems used to evaluate scholarly books and journals. Plus, get insider tips on the how, why and when of leveraging these systems as part of effective collection management.

Dan Doody from Doody’s Review Services® will explain the methodology his company uses in reviewing medical book content, shedding light on how to use those reviews as a tool to assist with acquisition decisions. On the journals side, Jevin West from Eigenfactor.org will offer insight into the Eigenfactor™ score and the Article Influence™ score and how these are used when considering titles in journal collection management.

REGISTER FOR THIS FREE WEBCAST TODAY AT

www.libraryjournal.com/ovidworksforyou

PANELISTS:

Dan Doody, Doody’s Core Titles in the Health Sciences, Doody’s Book Reviews and Doody’s Star Ratings®

Jevin West, Eigenfactor.org and ARCS Fellow at the University of Washington

MODERATOR:

Jennifer Robinson, Wolters Kluwer Health Medical Research Systems

Can’t make it on October 29? No problem!

LJ webcasts are archived for 12 months after the live event. With your webcast registration, enjoy the ability to access this event on-demand as often as you’d like.

Webcast Alert!: Doing More with Less: Training Up in Tough Economic Times

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DATE: Tuesday, October 20, 2009 | TIME: 2:00–3:00 PM EDT | REGISTER TODAY

Gate counts keep going up, but staff levels are not. Patrons’ technological needs are increasing as many have lost their jobs and access to computers at the same time. Older patrons with little computer experience are finding that many insurance and financial forms need to be completed online. Is your staff ready to serve?

Library employee training budgets aren’t exactly getting fatter either, often forcing staff to just learn on the job or stagnate. And what about new hires? Are they expected to have already learned about your library’s technology as part of their education?

A group of training experts will discuss how ‘training up’ library staff can help stretch and boost the level of technological customer service your library can offer to patrons, and to the library itself. The webcast will also cover Web 2.0 tools and applications that make training sessions, documents and support readily accessible and available on-demand, 24/7. From academe, we’ll hear how one library school program is preparing its students for high touch high tech careers in our public, school, special and academic libraries.

REGISTER FOR THIS FREE WEBCAST TODAY AT

www.libraryjournal.com/polaristrainingup

PANELISTS:
Bud Hunt, Instructional Technologist, St. Vrain Valley School District, CO
Kerry McGeath, City Librarian/Deputy Director, Community Services, Southlake Public Library, TX
Claire McInerney, Department Chair, Associate Professor, Library and Information,Science, Rutgers School of Communication and Information, NJ

MODERATOR: Brad Rogers, Director of Implementations, Polaris Library Systems
Can’t make it on October 20? No problem!

LJ webcasts are archived for 12 months after the live event. With your webcast registration, enjoy the ability to access this event on demand as often as you’d like.

Webcast Alert!: Doing More with Less: Training Up in Tough Economic Times

DATE: Tuesday, October 20, 2009 | TIME: 2:00–3:00 PM EDT | REGISTER TODAY
Gate counts keep going up, but staff levels are not. Patrons’ technological needs are increasing as many have lost their jobs and access to computers at the same time. Older patrons with little computer experience are finding that many insurance and financial forms need to be completed online. Is your staff ready to serve?

Library employee training budgets aren’t exactly getting fatter either, often forcing staff to just learn on the job or stagnate. And what about new hires? Are they expected to have already learned about your library’s technology as part of their education?

A group of training experts will discuss how ‘training up’ library staff can help stretch and boost the level of technological customer service your library can offer to patrons, and to the library itself. The webcast will also cover Web 2.0 tools and applications that make training sessions, documents and support readily accessible and available on-demand, 24/7. From academe, we’ll hear how one library school program is preparing its students for high touch high tech careers in our public, school, special and academic libraries.
REGISTER FOR THIS FREE WEBCAST TODAY AT

http://www.libraryjournal.com/
polaristrainingup PANELISTS:
Bud Hunt, Instructional Technologist, St. Vrain Valley School District, CO
Kerry McGeath, City Librarian/Deputy Director, Community Services, Southlake Public Library, TX
Claire McInerney, Department Chair, Associate Professor, Library and Information,Science, Rutgers School of Communication and Information, NJ

MODERATOR: Brad Rogers, Director of Implementations, Polaris Library Systems
Can’t make it on October 20? No problem!
LJ webcasts are archived for 12 months after the live event. With your webcast registration,
enjoy the ability to access this event on-demand as often as you’d like.

Webinar: Defining Web-Scale Discovery: The Promise of a Unified Search Index for Libraries

via The Distant Librarian

Please Join Us for Part 3 of Library Journal’s “Returning the Researcher to the Library” Webcast Series

“Why can’t I search the library the way Google searches the Web?”

Librarians have been fielding that question for more than a decade as popular general search engines have set new expectations for service, searching and responsiveness. The complexity of multiple formats and the sheer scale of library collections have proven formidable barriers to simple, speedy, single search box interfaces. However, a new technology called a unified search index—the core of the groundbreaker Summon™ web-scale discovery service—offers the promise of answering that question with “You can.”

Join us for an insightful panel discussion that explores the emerging framework of web-scale discovery and what distinguishes the unified search index from existing library technologies. Expert panelists Marshall Breeding and Eric Lease Morgan will define the unified search index, as well as web-scale discovery – both their mechanics and their impact on library users. This intriguing discussion will examine the library’s new ally in taking back its role as the starting point for research and exposing the expanse of its content riches.
PANELISTS
Marshall Breeding, Director for Innovative Technologies and Research for the Jean and Alexander Heard Library at Vanderbilt University
Eric Lease Morgan, Head of the Digital Access and Information Architecture Department, University Libraries of Notre Dame
MODERATOR
Andrew Nagy, Senior Discovery Services Engineer, Serials Solutions

To view on demand Part 1 and Part 2 of Returning the Researcher to the Library Series, register here:

* PART 1: Understanding the Next Gen User  http://www.libraryjournal.com/webcastsDetail/2140374033.html
* PART 2: Building ROI through Discovery http://www.libraryjournal.com/webcastsDetail/2140391674.html

Webcast Alert: Building ROI Through Discovery

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Date: Tuesday, June 30, 2009 | Time: 12:00–1:00 PM EDT

Register for this FREE webcast today at http://www.LibraryJournal.com/buildingroi

A library’s collection is often its single largest investment. Carefully developed for the specific needs of users, it’s also the library’s unique competitive advantage…until users try to navigate it. Studies point to an increasing level of user frustration in trying to access appropriate library resources and as a result, they’re opting out of the library for their research needs. So, while the vastness and richness of the library’s collection increases year over year, its benefits are contracting as users migrate to more convenient information service providers. What strategy can the University Librarian employ to reverse this trend? How can the library demonstrate a substantial contribution to the institution and strengthen its position at the table?

Join us for an insightful, provocative exploration into the problem that threatens disintermediation of the library from the research process and effective ways to address it.

PANELISTS
Carol Tenopir, Professor at the School of Information Sciences, University of Tennessee, Knoxville

Ann Prestamo, Associate Dean for Collection and Technology Services,
Oklahoma State University Libraries

MODERATOR
Jane Burke, Vice President, Serials Solutions, the innovators behind the Summon™ unified discovery service
For expert information and advice, register today!

Can’t make it on June 30? No problem!

Library Journal webcasts are archived for 12 months after the live event. With your webcast registration,
enjoy the ability to access this event on-demand as often as you’d like.

To see Part 1 of the Returning the Researcher to the Library Series: Understanding the Next Gen User, register for on-demand viewing at http://www.LibraryJournal.com/nextgenuser.

LJ Webcast Alert! Consider the Source: The Integrated Library System Marketplace

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Date: Tuesday, June 16, 2009 | Time: 2–3 PM EDT

Register for this FREE webcast today at www.LibraryJournal.com/polarissource

When it comes to selecting an Integrated Library System (ILS), there are many factors to be considered with respect to both commercial and open source solutions. Customer support, third party integration, consortia concerns, underlying platform, and institutional stability are key parts of the equation. More than ever, libraries must consider the source of the software applications that keep all library resources accessible, manageable, and affordable, with the ILS at the center of its operations.

PANELISTS
Ross McLachlan, Deputy Director, Technical Services, Phoenix Public Library (AZ) – McLachlan will discuss the library’s recent integrated library system conversion, and how Phoenix Public Library reached their selection decision. Phoenix Public Library is using application programming interfaces (API) to foster a Web 2.0 friendly environment for both its staff and patrons. In this environment, PPL is able to take advantage of open source applications and discovery level search tools such as Endeca which can enhance the library’s service and content management.

Jim Duncan, Director, Networking and Resource Sharing, Colorado State Library – Duncan will discuss the process being used by the state of Colorado in its investigation of the feasibility of a state-wide integrated library system. Categories of concern include support issues and funding sources. Concerns of existing consortia must also be considered. Proprietary/licensed and open source solutions are being reviewed, as is the success of several hybrid systems currently in operation.

Scott Reinhart, Assistant Director, Carroll County Public Library (MD) – Carroll County Public Library is currently in the process of reviewing both proprietary and open source integrated library system solutions. Reinhart will report on the findings, present an overview of ILS options for libraries today, and how to identify the right technology partners for your library.

MODERATOR
Josh Hadro, Technology Editor, Library Journal
For expert information and advice, register today!
Can’t make it on June 16? No problem! LJ webcasts are archived for 12 months after the live event. With your webcast registration, enjoy the ability to access this event on-demand as often as you’d like.

Returning the Researcher to the Library, Part 1: Understanding the Next-Gen User

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Date: Thursday, June 4, 2009 | Time: 12:00–1:00 PM EDT
Register for this FREE webcast today at www.libraryjournal.com/nextgenuser
Users’ expectations of information search changed dramatically in the wake of Google and continue to evolve. Some studies point to a slow, but steady disintermediation of the library from the research process. Yet, libraries have a powerful competitive advantage in the quality, breadth and authority of their content – an advantage recognized and valued by users, especially in the academic library. This four-part series explores how libraries are taking back their role as the starting point for research by focusing on the user experience and supporting it with innovative technology.

The opening learning session in the series – Understanding the Next-Gen User – brings together Joan Lippincott and Alison Head, leaders in research on next-gen research habits, for an insightful exploration into the needs and expectations of students and how libraries can respond in ways they respect and understand.
PANELISTS
Joan Lippincott, Associate Executive Director of the Coalition for Networked Information (CNI) and an authority on learning, engagement and technology

Alison Head, acclaimed researcher on user experience, currently leading Project Information Literacy

MODERATOR
John Law, Vice President, Discovery Services, Serials Solutions
For expert information and advice, register today!
Can’t make it on June 4? No problem!
Library Journal webcasts are archived for 12 months after the live event. With your webcast registration,
enjoy the ability to access this event on-demand as often as you’d like.